Privacy Policy

Information We Collect

When you interact with Meridian Clinical Care—whether through our website, contact forms, service inquiries, or direct communication—we may collect the following types of information:

• Contact Information: Name, email address, phone number, and business address provided through inquiry forms or direct contact.
• Business Details: Information about your medical practice, co-working space, or professional facility, including facility type, size, location, and service requirements.
• Service Request Data: Details about cleaning and sanitation needs, scheduling preferences, special requirements, and facility access information.
• Communication Records: Email correspondence, phone call notes, and messages exchanged during service consultation and delivery.
• Technical Information: Basic usage data from our website, including IP address, browser type, pages visited, and access times (collected through standard web server logs).

How We Use Your Information

We use the information collected for the following legitimate purposes:

• Responding to service inquiries and providing quotations for clinical cleaning services.
• Scheduling, coordinating, and delivering cleaning and sanitation services.
• Maintaining quality assurance records, supervisor spot-checks, and compliance documentation.
• Communicating about service updates, changes, or important facility-related matters.
• Understanding website usage patterns to improve our online presence and user experience.
• Complying with legal and regulatory obligations, including health and safety standards applicable to clinical environments in Turkey.
• Maintaining records necessary for business operations, invoicing, and service delivery verification.

Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These may include:

• Essential Cookies: Required for basic website functionality, navigation, and security.
• Analytics Cookies: Used to understand how visitors interact with our site, helping us improve content and service information.

Most web browsers allow you to control cookie settings through your browser preferences. You may refuse non-essential cookies; however, this may limit certain website features. We do not use cookies for targeted advertising or marketing tracking.

Data Sharing and Third Parties

Meridian Clinical Care does not sell or rent your personal information. We may share your information with trusted third parties only when necessary for service delivery:

• Service Processors: Suppliers of cleaning materials, sanitation equipment, or scheduling software who process data solely to support our service delivery.
• Legal Compliance: Government authorities or regulatory bodies when required by Turkish law or applicable health and safety regulations.
• Professional Advisors: Accountants, legal counsel, or auditors engaged to support business operations and compliance.

All third parties are contractually obligated to maintain the confidentiality and security of your information and to use it only for specified purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. Specifically:

• Service inquiry and quotation data is retained for up to 2 years to support potential future engagements and business records.
• Active service client information is maintained throughout the service relationship and for a minimum of 5 years thereafter for compliance, quality assurance, and legal purposes.
• Website analytics data is typically retained for up to 12 months.
• Communication records related to service delivery are retained according to business record retention standards applicable in Turkey.

You may request deletion of your information at any time, subject to legal and contractual retention requirements.

Your Rights and Choices

Under Turkish data protection law and applicable regulations, you have the following rights regarding your personal information:

• Right of Access: You may request confirmation of what personal data we hold about you and obtain a copy of that data.
• Right of Correction: You may request that inaccurate or incomplete information be corrected or updated.
• Right of Deletion: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: You may request that we limit how we use your information in certain circumstances.
• Right to Object: You may object to certain types of processing, including direct marketing communications.
• Right to Data Portability: You may request that your data be provided in a structured, commonly used format for transfer to another service provider.

To exercise any of these rights, please contact us using the information provided below. We will respond to requests within 30 days in accordance with applicable law.

Security and Data Protection

Meridian Clinical Care implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of client records and service documentation.
• Restricted access to personal information limited to authorized personnel.
• Encryption of sensitive communications where applicable.
• Regular review of data handling practices and security protocols.

While we strive to maintain high security standards, no method of transmission or storage is completely secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized access to your information.

International Data Transfers

Meridian Clinical Care operates in Turkey and primarily processes personal information within Turkish jurisdiction. If we transfer your data internationally for any reason, we will do so in compliance with applicable Turkish data protection laws and will implement appropriate safeguards to ensure your information remains protected.

Children's Privacy

Our services are directed toward medical practices and professional workspaces. We do not knowingly collect personal information from children under the age of 18. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's interaction with our services.

Contact Information and Data Subject Requests

If you have questions about this privacy policy, wish to exercise your rights, or have concerns about how your personal information is being handled, please contact us:

We will respond to all inquiries and data subject requests within 30 days of receipt. If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority in Turkey.

Policy Updates

Meridian Clinical Care may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services following the posting of changes constitutes your acceptance of the updated privacy policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.